- Thank you for ordering from Islander Outfitters. If you have questions about your order, please contact customer service department at Islanderoutfitters@gmail.com. All items are quality controlled and checked for any faults before they are shipped to our customers. Should you receive an item that is not in its expected condition please contact customer service immediately.
- Except as otherwise provided, Islander Outfitters has a 14-day return policy. All returns must be sent back within 14 days of receipt. Islander Outfitters reserves the right to refuse returns that are (1) shipped after the 14-day grace period: (2) not in the original, undamaged packaging; (3) worn; (4) altered; (5)washed; (6)or damaged in any way. Please try on swim ware over underwear for sanitary reasons, and do not remove protective slip. All tags must be fully attached at the time of return, including hygienic liner. Products that are soiled, worn, damaged or laundered will not be accepted. Soiled garments will be returned to Buyer.
- Islander Outfitters is unable to accept returns for items purchased at other retail locations or other websites.
- End of season sale items are FINAL SALE and are not eligible for return or exchange.
- Buyer must make all claims to shipping carrier for packages lost or damaged in transit. Islander Outfitters is not responsible for delays in shipping or delivery due to forces outside its control such as weather. Islander Outfitters does not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled. Islander Outfitters reserves the right to refuse return of any merchandise that does not meet the above return requirements at Islander Outfitters’ sole discretion.
- PLEASE NOTE: Original shipping and handling fees are not refundable.
- DOMESTIC BUYERS – Islander Outfitters will send Buyer an email when Buyer’s return package is received at the Islander Outfitters facility. Please note, returns may take between 3-10 business days to process upon reaching the Islander Outfitters facility. Once the return is processed and the refund to Buyer is issued, Buyer will receive a refund confirmation email. Refunds can take several business days to reflect on the credit card account of Buyer depending on the financial institution of Buyer. Islander Outfitters will refund Buyer through the same method Buyer used to pay, and email Buyer once complete.